2 weekends ago we went to the HMV in Canary Wharf after going to see the new – hugely disappointing – extension they made to Canary Wharf. HMV had a 3-for-20 special on CDs and for once they had something worth buying.
\nMy SO chose her 3 CD’s and went to the till to pay where we were informed that one of the CD’s were not part of the promotion even though it a) were in the specials rack b) had the sticker on it showing it is.<\/p>\n
\nThe law does not control the amount a trader charges for goods, but you are entitled to expect the price of goods to be accurately displayed in a shop, catalogue, or advert. If goods are incorrectly priced, you cannot force the trader to supply them to you, but you should report the matter to your local Trading Standards Department for investigation.\n<\/p><\/blockquote>\n I emailed HMV via the on-line feedback form which in turn sent me back a auto reply containing my full text. It turns out their feedback form simply cuts off whatever you type after a certain length so they could only see part of what I had written. \nDear Mr Pienaar, So not only do refuse to do the right thing they are also almost directly accusing me of attempting to defraud them by changing the stickers – who else would change the sticker then put it back on the rack? 2 weekends ago we went to the HMV in Canary Wharf after going to see the new – hugely disappointing – extension they made to Canary Wharf. HMV had a 3-for-20 special on CDs and for once they had something worth buying. My SO chose her 3 CD’s and went to the till to pay […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","footnotes":""},"categories":[1],"tags":[39,37],"_links":{"self":[{"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/posts\/10"}],"collection":[{"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/posts\/10\/revisions"}],"predecessor-version":[{"id":917,"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/posts\/10\/revisions\/917"}],"wp:attachment":[{"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/media?parent=10"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/categories?post=10"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.devco.net\/wp-json\/wp\/v2\/tags?post=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nI asked to speak to the manager and was informed by whoever was behind the counter that he is the manager and there is nothing we can do but buy the CD full price. This would have been OK if we could get the CD for full price and still have it be 3-for-20 which means we would only have paid \u00a31 more, but since that was not the case we would have need to take a 4th CD – from the 3-for-20 rack – and paid full price for the additional meaning a difference of \u00a37 to \u00a310.
\nSo we just left, we handed SO’s 3 CD’s back and I handed the 2 I wanted to buy back and left. When I got home I did some research and it seems that shops are not obliged<\/a> to honor any advertised price since they can make honest mistakes and so the law protects them.<\/p>\n
\nAfter a week I got the following reply from them.<\/p>\n
\nThank you for your recent email. Unfortunately it reached me in the incomplete form reproduced below, but I will endeavour to address the points you raise as best I can.
\nI am sorry to hear that you came across a non-campaign item with a sale sticker in a campaign area in the store. Unfortunately, items can be shifted around the store or end up with the wrong stickers. In this situation, we would expect the store to withdraw the item from sale, as has happened in your case.
\nWe follow this procedure in order to protect against items being shifted around or restickered in order to lower the price. While we regret the need to do this in certain situations, it is within our rights to do so.
\nPlease accept my apologies for the fact that this rare and unfortunate situation arose during your visit to the store. I am sorry for the disappointment caused, I hope you are not discouraged from shopping with HMV in the future.
\nKind regards,
\n<name removed>
\nCustomer Service
\nHMV UK\n<\/p><\/blockquote>\n
\nNeedless to say I will not be supporting HMV in the future, we have since purchased 7 CD’s, 2 DVD’s and 1 XBox Game. Usually all of these would have been from HMV but since there are quite enough competition on the High Street from others like Tower Records<\/a> and Virgin<\/a> I will be doing my best to avoid them.<\/p>\n","protected":false},"excerpt":{"rendered":"