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So world and dog is nagging on about Ubuntu, how great it is and how they are switching from <insert anything on the planet> to Ubuntu.
I happened to have a spare 300gig drive lying around so I gave 6.06 a go. My machine is over 2 years old, its practically from the ark, you’d expect things to Just Work.
After install, screen resolution is absolutely dismal, slow refresh rate and random crashes while trying to set to a better resolutoin. Already here you’ve lost a large chunk of users.
Anyway, so I go off looking on Google using Firefox, it opens up with the familiar look of Firefox complete with Mycroft search box, except the search box does nothing by default, you can type into it, hit enter but nothing happens, by default it doesn’t search, have to go fiddle with it to get it working.
Came across a post, that points to another post that points to Wiki for getting ATI cards going. I basically had to do this in a terminal:

sudo apt-get update
sudo apt-get install linux-restricted-modules-$(uname -r)
sudo apt-get install xorg-driver-fglrx
sudo depmod -a
sudo aticonfig --initial
sudo aticonfig --overlay-type=Xv

and then reboot.
Yes, this distro is going places if it can’t even support a crap old ATI Radeon card out of the box and require new users to do stuff in terminals just to get rid of a headache inducing low refresh rate.
Get Real, your grandmother is not going to do this. Give her a Mac and the thing just works.